Frequently Asked Questions

Monday - Friday 09:00-18:00

Saturday 09:30-18:00

Sunday- 09:30 -18:00

Tel: +90 532 542 2629

Our office is closed on public holidays but our telephones are still active.

Of course, you can check availability of your chosen property and make a booking 24 hours a day, seven days a week online.

Baransel Group was set up in 2006; for the last 15 years we have been luxury villas with private swimming pools in a range of locations across Turkey. Our pledge still remains the same, and with personal service, from local experts with a passion for creating the perfect holiday, what better time to book a holiday with us, but now.  

As of 2 March 2020, British Citizens travelling to Turkey for tourist or business purposes are able to travel without a visa for visits of up to 90 days in any 180-day period. This rule is also effective for the following countries; Austria, Belgium, Croatia, Republic of Ireland, Malta, Netherlands, Norway, Poland, Portugal and Spain.  

An identity card is accepted in lieu of a passport for citizens of Belgium, France, Georgia, Germany, Greece, Italy, Liechtnstein, Luxembourg, Malta, Moldova, Netherlands, Northern Cyprus, Portugal, Spain, Switzerland and Ukraine. 

From January 1st 2016, you will also need to make sure that your passport is valid for at least 6 months from the date you enter Turkey.

Residents from other countries will need to check their individual Visa requirements.

Yes, in nearly all of our areas. In some areas the owner, caretaker or local agent will look after you. Whichever the case, you will always find that they are more than eager to share their knowledge.

Yes, we can usually put your dates on hold for 24 hours to enable you to book your flights and liaise with the other member of your party.  

Usually, changeover days are Saturday, Sunday and Monday. However, we try to be as flexible wherever possible (depending on the property and time of year). Please ask us if your dates fall outside of these days and we will do our best to accommodate you.

Our prices are for the rental of the whole of the property for up to the maximum capacity shown. In order to give you the greatest flexibility, prices do not include flights, car hire, insurance etc and you are free to purchase those items from any agents that you so wish. 

In order to make a booking, you must pay a non refundable deposit of 35% of the total property rental price. If you are making your request less than 10 weeks before your arrival date (the day your property rental begins) you must pay the full cost of the property rental at the time of booking.

Balance due date(s) are shown on your Holiday Confirmation. We request the remaining balance to be paid 70 days (10 weeks) before your arrival date. An e-mail reminder will be sent.

Yes, just click on the price for your chosen week and follow the simple online booking procedure. When we receive your booking we will call you back to confirm the details. Please note that if you book online whilst our office is closed, we will call you back as early as possible on the next working day so you should supply appropriate telephone numbers.

Yes. We have a secure payment page where you can make balance payments online by credit or debit card. Please click here to make payment

A Security Damage Deposit will protect you against accidental damage to the property up to the value of €200. It excludes negligence, vandalism and incidental breakages such as glasses, crockery etc, which should be replaced locally. For any damage that exceeds €200 the owner reserves the right to invoice you for immediate payment.The Security Damage Deposit is collected from you on your arrival at the property.

Occasionally, we have negotiated rental rates with owners exclusive of optional extras such as air conditioning, central heating or pool heating, which means that you will only pay for them if you need or wish to use them. In these cases, a supplement will apply, usually a weekly charge. It will be specified on the property description page if it is paid locally; if paid in advance it will be detailed on your confirmation invoice.

Yes, though dependent on the size of the property. If a small party rate has been paid and the extra person(s) exceeds this, you will need to pay the full party rate. Dependent on the area, you may be asked to pay the local tourist tax. 

Your cancellation or alteration request must be made in writing and will only be effective when received by us. Cancellations can only be accepted in accordance with the terms and conditions of the service provider. Please see Terms & Conditions, for our full cancellation terms. 

As we are a Turkish registered company and we only offer holiday accommodation and do not sell package holidays we are not required to hold an ATOL licence- even with an ATOL licence there is no protection offered for accommodation only bookings. Similarly ABTA does not apply to us as we are a Turkish registered company who do not sell other companies products or services. In Turkey the official regulating body for the tourism industry is TURSAB (Türkiye Seyahat Agentaları Birliği) which translates as Association of Turkish Travel Agencies. We are a member of TURSAB which means we are under their regulation and are subject to auditing by them. We must meet their standards and comply with their rules and regulations. While this does not provide the same security as ATOL it can give you peace of mind that we are a diligent company who follow the correct channels within our jurisdiction. Our TURSAB licence number is 9117. It is highly unlikely that we will become insolvent as we are the leader in villa rentals in Turkey, serving both the national and international market, however if you are concerned you may make a payment with your credit card and benefit from the protection of the Consumer Credit Act.

Depending on the house and the area, the cleaning service will vary from a minimum preparation clean, to two or three times weekly. In some cases extra cleaning can be arranged during your stay (payable locally).

For bookings of 2 weeks or more, the maid will carry out a light clean at the end of each week.

If guests so wish we can arrange transfers for both arrival to and departure from the airport. Alternatively we can arrange for hire cars to be delivered to the airport if guests are considering hiring a vehicle to explore the area while they are on holiday. We use locally based companies which is advantageous as they know the areas of our featured properties well and so can help guets arrive to their destination promptly. These services are extra and are not included in the villa price. For more information please send us an email enquiry to [email protected]

Yes, though in some areas we are not permitted to do this due to local government laws. Please get in touch with our office for further information. 

Check-in / Check-out Times: Check-in 3.00pm, check-out 10.00am

Your property will usually be available for occupation from 3:00 pm on your arrival date. However, cleaners may still be working at this time and we ask that guests show understanding in allowing them to finish preparing the property. You will usually be required to vacate your property by 10:00 am on your departure date although cleaners and pool technicians may arrive as early as 9:00 am. Please bear in mind these timings when you book your travel.

Depending on the property and the time of arrival, you'll be met by a member of the property's management team and the keys will be handed to you. In some cases, your transfer driver (if you have booked transfers with us) will hand you the keys.

Some of our properties also have a Key Safe system - the key will be left in the Key Safe for you so that you can let yourself into the property on arrival.  We will of course supply you with the relevant code number ahead of your arrival. Our local Representative will endeavour to visit you at your property the day after your arrival (if you need to speak to him before then, you can contact him by phone / email).

At most properties owners offer a complimentary wecome pack of food and drink to provide a snack on arrival. This can be arranged beforehand.

If a property has Wifi/an internet connection, this will be indicated in the description. Data limits may apply and reliability cannot be guaranteed. We are unable to accept responsibility or offer compensation for loss of connection or internet service.

If a property has aircon, this will be indicated in the description. Some properties will make an additional charge for usage and if the aircon is on a timer, this will also be indicated in the description. 

We have select properties where pets are allowed. If you would like to take your pet on holiday, please contact us before confirming your booking to discuss whether pets are allowed in your chosen property.

Most swimming pools are not heated. However, where we do state 'Heated Pool' in the property description, this is considered an “additional service”. The cost of providing pool heating is usually payable as an extra and must be pre-arranged. Please note that in the vast majority of cases pool heaters are designed to increase the water temperature by approximately 3°C - 6°C from the ambient water temperature at the time (up to a maximum of 26 to 28°C). The water may therefore still feel cold even where heated. Pool heating is not normally available in July & August. If there is a pool cover it is recommended that this is deployed when the pool is not in use as this will help the pool water retain heat. The pool heating system takes 3 days to reach the desired temprature so guests are advised to request this feature at the time of booking so it will be ready for check-in. For guests who make a last minute booking this featrue may not be available for the first few days due to this warming up period.

This is unique to the individual property. Usually the maintenance team will come 6 days a week but this may vary depending on the property. The schedule of cleaning will be found in the house book. 

A cot, for a baby under two years, and a highchair, are in most cases provided free of charge if requested at the same time as booking the property. If there is a charge for a cot or highchair then you will be advised of this at the time of booking.

Cots may be a travel cot or of a more traditional style. We cannot guarantee that they will comply with British Standards, and if in doubt it is best to take your own.

Additional cots and highchairs can sometimes be provided and where this is the case cots will be charged at €30 each and highchairs at €15 each. All cots and highchairs added after the holiday booking has been confirmed will be charged at the rates above.

Yes. We personally inspect and often stay overnight to ensure they offer all the comfort and facilities required. Our helpful reservations team regularly visit all the areas, are highly knowledgeable about the houses that we offer and have a wealth of first hand experience of the unique character, traditions and customs of each of our destinations. We welcome the opportunity to talk with you and guide you through the selection process of finding the perfect holiday

Before your arrival, we will send you contact details for your local Representative. If you have queries relating to your chosen property your representative will contact the management agency responsible for looking after your accommodation and they will assist you with any problems that arise. If your query or problem is not related to your accommodation, please contact our local Representative for assistance. His contact details will also be given to you ahead of your arrival.

The currency used in Turkey is Turkish Lira (TL). Turkish Lira notes start at 5TL, with the largest note being 200TL.

We suggest taking a small amount of Turkish Lira with you to cover your first day or so, plus some Sterling. You generally get a better rate of exchange in Turkey than you do outside of Turkey, so it's best to change your money once you get to your destination. At the moment the exchange rate is favourable for visitors bringing Sterling, Euros and USD.

What happens if I need medical attention on holiday?

There are a number of English-speaking doctors in our local areas. If you need assistance from one of them, please make contact with our local Representative and he will contact the Doctor on your behalf.

Health care in Turkey is not covered under the E111 as in the European Union and private health cover is necessary.  You will therefore need to pay for a consultation and any medical treatment needed. It is therefore very important that you have adequate insurance cover in place before travelling.

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