FAQ

Will we be met at the airport?

Not usually, so there is no waiting around. 

What if I have to cancel?

Your cancellation or alteration request must be made in writing and will only be effective when received by us. Cancellations can only be accepted in accordance with the terms and conditions of the service provider. Please see Terms & Conditions, for our full cancellation terms. 

Can I add extra people?

Yes, though dependent on the size of the property. If a small party rate has been paid and the extra person(s) exceeds this, you will need to pay the full party rate. You will also be asked to pay the Property Damage Waiver for any additional guests. Dependent on the area, you may be asked to pay the local tourist tax. 

What deposit is required?

In order to make a booking, you must pay a deposit of £250 or 20% of the total property rental, whichever is the greater, (or such other amount as specified by the applicable service provider) unless booking on or after the final balance due date (usually 10 weeks before the rental start date but as advised at the time of booking and shown on your Holiday Confirmation) in which case you must pay the full cost of the property rental at the time of booking.

When is the balance due?

Balance due date(s) are shown on your Holiday Confirmation. An e-mail reminder will be sent.

Are pets allowed?

If you would like to take your pet on holiday, please contact us before confirming your booking to discuss whether pets are allowed in your chosen property.

Is a food pack provided?

At most properties owners offer a complimentary pack of food and drink to provide a snack on arrival.

Does the property have wifi?

If a property has Wifi/an internet connection, this will be indicated in the description. Data limits may apply and reliability cannot be guaranteed. We are unable to accept responsibility or offer compensation for loss of connection or internet service.

Does the property have aircon?

If a property has aircon, this will be indicated in the description. Some properties will make an additional charge for usage and if the aircon is on a timer, this will also be indicated in the description. 

Do you have representatives?

Yes, in nearly all of our areas. In some areas the owner, caretaker or local agent will look after you. Whichever the case, you will always find that they are more than eager to share their knowledge.

Are the pools heated?

Most swimming pools are not heated. However, where we do state 'Heated Pool' in the property description, this is considered an “additional service”. The cost of providing pool heating is usually payable as an extra and must be pre-arranged. Please note that in the vast majority of cases pool heaters are designed to increase the water temperature by approximately 3°C - 6°C from the ambient water temperature at the time (up to a maximum of 26 to 28°C). The water may therefore still feel cold even where heated. Pool heating is not normally available in July & August. If there is a pool cover it is recommended that this is deployed when the pool is not in use as this will help the pool water retain heat.

How often will the pool be cleaned?

It will depend on the individual property. The schedule of cleaning will be found in the house book. 

Can you book transfers?

Yes, though in some areas we are not permitted to do this due to local government laws. Please get in touch with our office for further information. 

Are cots and high chairs available?

A cot, for a baby under two years, and a highchair, are in most cases provided free of charge if requested at the same time as booking the property. If there is a charge for a cot or highchair then you will be advised of this at the time of booking.

Cots may be a travel cot or of a more traditional style. We cannot guarantee that they will comply with British Standards, and if in doubt it is best to take your own.

Additional cots and highchairs can sometimes be provided and where this is the case cots will be charged at £30 each and highchairs at £15 each. All cots and highchairs added after the holiday booking has been confirmed will be charged at the rates above.

Are there any extra costs not included in the rental price?

Occasionally, we have negotiated rental rates with owners exclusive of optional extras such as air conditioning, central heating or pool heating, which means that you will only pay for them if you need or wish to use them. In these cases, a supplement will apply, usually a weekly charge. It will be specified on the property description page if it is paid locally; if paid in advance it will be detailed on your confirmation invoice.

Can I book online?

Yes, just click on the price for your chosen week and follow the simple online booking procedure. When we receive your booking we will call you back to confirm the details. Please note that if you book online whilst our office is closed, we will call you back as early as possible on the next working day so you should supply appropriate telephone numbers.

Can I make a balance payment online?

Yes. We have a secure payment page where you can make balance payments online by credit or debit card. Please click here to make payment

Do you inspect the properties?

Yes. We personally inspect and often stay overnight to ensure they offer all the comfort and facilities required. Our helpful reservations team regularly visit all the areas, are highly knowledgeable about the houses that we offer and have a wealth of first hand experience of the unique character, traditions and customs of each of our destinations. We welcome the opportunity to talk with you and guide you through the selection process of finding the perfect holiday.

How long have you been operating ?

Baransel Group was set up in 2006, so we have been renting fabulous houses with private swimming pools for over two decades and our pledge remains the same - personal service from experts with a passion for creating the holiday that is just right for you.

Is a security/breakage deposit payable?

A Property Damage Waiver (PDW) will insure you against accidental damage to the property up to the value of £250. It excludes negligence, vandalism and incidental breakages such as glasses, crockery etc, which should be replaced locally. For any damage that exceeds £250 the owner reserves the right to invoice you for immediate payment.

Paying the PDW means that you will not have to pay the owner of the property a Security Deposit on arrival. At some properties a refundable security deposit is mandatory. Where this is the case, no PDW is payable.

Is maid service included in the rental?

Depending on the house and the area, the cleaning service will vary from a minimum preparation clean, to two or three times weekly. In some cases extra cleaning can be arranged during your stay (payable locally).

For bookings of 2 weeks or more, the maid will carry out a light clean at the end of each week.

Is the price shown per person or per property?

Our prices are for the rental of the whole of the property for up to the maximum capacity shown. In order to give you the greatest flexibility, prices do not include flights, car hire, insurance etc and you are free to purchase those items elsewhere if you wish.

What are your opening hours?

Monday - Friday 09:00-17:30

Saturday 09:30-13:00

Tel: +90 532 747 73863

Our office is closed on Sunday and holidays.

Of course, you can check availability of your chosen property and make a booking 24 hours a day, seven days a week online.

What time is the property available from and what time must we leave on our last day?

Check-in / Check-out Times: Check-in 4.00pm, check-out 10.00am

Your property will usually be available for occupation from 4pm on your arrival date. However, cleaners may still be working at this time and we ask that guests show understanding in allowing them to finish preparing the property. In a few cases, the arrival time may not be until 6pm and this will be detailed in your final travel documents. You will usually be required to vacate your property by 10am on your departure date although cleaners and pool technicians may arrive as early as 9am. Please bear in mind these timings when you book your travel.

When will I receive my travel documents?

About 10 days before you are due to depart we will send you a detailed routing to your property along with other relevant information and, where your travel has been booked through ourselves, any travel documentation.

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