Corona Virus Update
Dear valued guests,
In the latter end of 2019 Coronavirus (Covid-19) emerged in the city of Wuhan in the Hubei Province of China and has spread rapidly across the World affecting 196 countries to date, including Turkey, and continues to spread. As a result of this pandemic multiple countries have placed restrictions on travel and we are following this situation closely so we can advise all guests affected by these restrictions accordingly.
We want to reassure our guests that customer health, safety and satisfaction is our priority. We will work tirelessly to accommodate the requests of our guests and will continue to provide uninterrupted service to our customers to ensure 100% satisfaction.
The current travel restrictions to Turkey have been put in place until 17th April 2020 and while this is of course suject to change we are currently working to support guests who are immediately affected in this period as a priority. Guests who have travel dates which fall within this window can re-arrange their travel dates with no change fee- subject to availability. If it is not possible for these guests to re-arrange their dates we are offering a full refund for guests due to travel within this restriction period up to 17th April 2020. For guests affected by this situation you can contact us via e-mail or telephone for further advice:
email@example.com | +90 532 542 2629
Baransel Group has been providing holiday services for 14 years and we are confident that we will weather this storm and continue to serve our valued guests.
With our warmest regards,
The information provided here is for guests wishing to amend their holiday and re-arrange dates due the coronavirus (Covid-19) pandemic.
In order to minimise the impact of coronavirus (Covid-19) and the travel restrictions relating to it we will not charge any extra fees for amending dates for your villa stay. You must call our customer service number on +90 532 542 2629 for your amendment requests.
The Holiday Villa you choose may differ in price from your original booking depending on travel dates and location and changes will only be able to be confirmed if there is availability. We will inform you of any difference in price when you make your request. To show our support we are offering all guests who cancel in 2020 to rebook for 2021 and benefit from the prices we have set in 2020 for each specific period.
We would like to state that for our customers who have arranged Transfer Services or car hire, there may be extra charges due to the travel date difference. Please contact us via e-mail or telephone for enquiries.
In case of an amendment to your property or dates, pool heating and underfloor heating prices and availability may vary from what you were quoted for your original booking. The fees of such extra facilities are determined by the villa owners and the entire amount is paid to the owners, we do not take extra payment for arranging these extra facilities.
For reservations with check-in dates after June 30th we are now offering amendments only. Guests can choose to rearrange their dates for later in 2020 or transfer to 2021 where there is availability. We understand that some guests may not know when they are able to travel in 2021 due to work commitments/requesting holiday time from employees. For guests in this situation we are providing a promotional code which allows guests to use the deposit they have paid against any villa and date of their choice in 2021 (subject to availability). These guests will also be able to benefit from our prices set for the 2020 season and will not pay the new increased price for 2021.
The information provided here is for guests wishing to cancel their holiday and request refunds due the coronavirus (Covid-19) pandemic.
We advise all guests to consider amending their reservations before requesting to cancel.
In order for the cancellation and refund process to begin, you can call our customer service number on +90 532 542 2629 or send an e-mail to firstname.lastname@example.org
When sending your cancellation request, you must provide all relevant and requested information relating to your reservation to our customer services team.
The refund amount is sent back to your bank account / credit card depending on which method you paid. We do not make payments to other accounts or cash payments.
We have issued refunds to guests travelling in March April and May. For guests travelling after this date we are transferring deposits that we have paid to another date either in 2020 or 2021. Due to this our usual cancellation terms apply which you can see listed below:
FURTHER INFORMATION AND QUESTIONS
The FCO has advised against all but essential travel worldwide, currently effective from 17 March 2020 to 16 April 2020. We are closely monitoring Foreign and Commonwealth Office advice for updates.
As long as this restriction remains in place, we are contacting affected clients in departure date order to advise them of their options, which may include re-arranging for a later date, re-booking to alternative destinations or full or partial refunds.
Should there be further travel restrictions imposed or in place to your destination, we will contact you ahead of your departure date to start advising you of your options.
Q: What if I decide I don't want to travel?
A: If the FCO advice has not changed and holidays are operating as normal, your holiday will be subject to normal booking conditions and cancellation charges will apply. If you have specific reasons for not wishing to travel when there are no FCO restrictions in place, we ask you to contact your travel insurers for information about cover.
Q: I've booked my summer holiday with you. Will this still go ahead?
A: If you have concerns about your summer holiday, it is too early to say that your holiday can't go ahead as planned. Therefore, customers with future departure dates will need to wait to find out whether the advice changes and their holiday can continue as planned. If you decide to cancel early normal booking conditions and cancellation charges will apply.
All customers are reminded that they should ensure they have appropriate travel insurance in place from the time of booking their holiday.
Where the FCO have not imposed restrictions on travel but local authorities have advised of local screening measures, you should contact your Travel Insurance provider to discuss your options.
You can also refer to https://www.gov.uk/foreign-travel-advice for information on your destination.
Q: What happens if travel restrictions are in place, or expected to be in place, when I am due to travel?
A: We are a Turkish registered company who provide accommodation only holidays; your holidays are not protected by ATOL or ABTA. However as we put our customers first we are offering to amend holidays free of charge for any guests who cannot travel due to travel restrictions imposed by governments. If we cannot provide you with alternative accommodation or dates that suit you, we will refund you for your booking.
We reserve the right to change this policy in light of new information or travel restrictions.
Q: I'm over 70 and concerned about the government's advice surrounding self-isolation. What is the situation?
A: If you are due to travel before 16 April 2020, we will be in touch to discuss your options.
If you have a future booking where all elements of your holiday can be fulfilled, our normal booking conditions and cancellation charges apply. We recommend that you speak with your travel insurance provider to see what cover you have in place in light of the latest government advice surrounding self-isolation. If your GP has advised against travel, and they have provided you with official documentation to confirm this, you should also speak to your travel insurance provider for advice.
Q: I am worried about future travel when there is no FCO advice in place because a member of our party has a pre-existing medical condition. What should I do?
A: We recommend in the first instance you speak to your GP for advice. We then recommend that you speak to your travel insurance provider to discuss the matter.