Corona Virus Update
Dear valued guests,
In the latter end of 2019 Coronavirus (Covid-19) emerged in the city of Wuhan in the Hubei Province of China and spread rapidly across the World affecting hundreds of countries to date, including Turkey, and continues to spread. As a result of this pandemic multiple countries have placed restrictions on travel and introduced social distancing measures, we are following this situation closely so we can advise all guests affected by these restrictions and measures accordingly.
We want to reassure our guests that customer health, safety and satisfaction is our priority. We will work tirelessly to accommodate the requests of our guests where possible and will continue to provide uninterrupted service to our customers to ensure 100% satisfaction.
Baransel Group has been providing holiday services for 14 years and we are confident that we will weather this storm and continue to serve our valued guests.
With our warmest regards,
As a result of the Covid 19 pandemic extra hygiene measures are in place at our villas. After every check out the villas are disinfected before the cleaning team perform a complete deep clean of the villa. All maintenance teams are required to hold a governement regulated certificate for disinfection procedures and staff are fully trained in how to follow this protocol.
The information provided here is for guests wishing to amend their holiday and re-arrange dates due the coronavirus (Covid-19) pandemic.
In order to minimise the impact of coronavirus (Covid-19) and the travel restrictions relating to it we will not charge any extra fees for amending dates for your villa stay. You must call our customer service number on +90 532 542 2629 or email us at [email protected] for your amendment requests.
The Holiday Villa you choose may differ in price from your original booking depending on travel dates and location and changes will only be able to be confirmed if there is availability. We will inform you of any difference in price when you make your request. We would like to state that for our customers who have arranged Transfer Services or car hire, there may be extra charges due to the travel date difference. Please contact us via e-mail or telephone for enquiries.
In case of an amendment to your property or dates, pool heating and underfloor heating prices and availability may vary from what you were quoted for your original booking. The fees of such extra facilities are determined by the villa owners and the entire amount is paid to the owners, we do not take extra payment for arranging these extra facilities.
We reserve the right to change this policy in light of new information or travel restrictions.
Q: What if I decide I don't want to travel?
A: If the FCO or other government body advice has not changed and holidays are operating as normal, your holiday will be subject to normal booking conditions and cancellation charges will apply. If you have specific reasons for not wishing to travel when there are no government restrictions in place, we ask you to contact your travel insurers for information about cover.
Q: I've booked my summer holiday with you. Will this still go ahead?
A: If you have concerns about your summer holiday, it is too early to say that your holiday can't go ahead as planned. Therefore, customers with future departure dates will need to wait to find out whether the advice changes and their holiday can continue as planned. If you decide to cancel early normal booking conditions and cancellation charges will apply.
All customers are reminded that they should ensure they have appropriate travel insurance in place from the time of booking their holiday.
Where the FCO or other government bodies have not imposed restrictions on travel but local authorities have advised of local screening measures, you should contact your Travel Insurance provider to discuss your options.
You can also refer to https://www.gov.uk/foreign-travel-advice for information on your destination.
Q: What happens if travel restrictions are in place, or expected to be in place, when I am due to travel?
A: We are a Turkish registered company who provide accommodation only holidays; your holidays are not protected by ATOL or ABTA. However as we put our customers first we are offering to amend holidays free of charge for any guests who cannot travel due to travel restrictions imposed by governments.
Q: I'm over 70 and concerned about the government's advice surrounding self-isolation. What is the situation?
A: If you have a future booking where all elements of your holiday can be fulfilled, our normal booking conditions and cancellation charges apply. We recommend that you speak with your travel insurance provider to see what cover you have in place in light of the latest government advice surrounding self-isolation. If your GP has advised against travel, and they have provided you with official documentation to confirm this, you should also speak to your travel insurance provider for advice.
Q: I am worried about future travel when there is no FCO or government advice in place because a member of our party has a pre-existing medical condition. What should I do?
A: We recommend in the first instance you speak to your GP for advice. We then recommend that you speak to your travel insurance provider to discuss the matter.